For NHS commissioners & GPs
Less pressure on your practice. Better outcomes for your patients.
Flittle provides clinically governed peer circles for adults managing long-term health conditions — reducing appointment frequency, improving self-management, and integrating with your existing referral pathways. No clinical risk transfer. No new systems to learn.
23%
reduction in unplanned GP appointments
Across two-PCN pilot, 6 months
87%
of members self-manage more effectively
Within 90 days of joining
£420
average annual cost saving per LTC patient
vs. equivalent appointment-based support
48 hrs
to match and place a referred patient
Via Fello AI matching
The challenge
Long-term conditions are a capacity problem that appointments alone cannot solve.
People living with LTCs need ongoing support, community, and self-management skills — not just clinical contact. Flittle addresses the gap between appointments.
15.4M
adults in England live with a long-term condition
Many attend GP appointments primarily seeking connection and reassurance — not clinical intervention.
30–50%
of GP appointments involve patients with LTCs
A significant portion could be better served through structured peer support and improved self-management.
£7bn+
annual NHS spend on LTC-related primary care
Much of this cost stems from avoidable appointments, repeated prescriptions, and low self-efficacy.
How Flittle helps
Real capacity relief, with the evidence to show for it.
Six specific ways Flittle reduces NHS burden — each backed by pilot data.
Fewer appointments
Members learn to manage symptoms, navigate their condition, and support one another. The result: fewer reactive GP visits and A&E attendances without any drop in safety.
→ 23% fewer unplanned appointments in pilot
Stronger self-management
Peer circles build the kind of practical, lived-experience knowledge that clinical appointments cannot replicate. 87% of members report managing their condition more confidently within 90 days.
→ 87% improved self-efficacy at 90 days
Reduced isolation
Social isolation is a key driver of poor LTC outcomes and higher service use. Flittle's persistent, matched circles directly address loneliness — measured via UCLA Loneliness Scale.
→ UCLA scores improve in 4 out of 5 members
Clinical governance built in
Every circle operates within an NHS-aligned framework. Crisis detection, escalation pathways, and safeguarding protocols are built into the platform — not bolted on.
→ Zero clinical risk transferred to referring practice
Social prescribing ready
Flittle integrates seamlessly with your social prescribing pathway. Link workers can refer directly. No new system, no new login — just a referral link.
→ 48-hour match time from referral to circle
Measurable outcomes
WEMWBS wellbeing scores, UCLA loneliness data, and appointment frequency data — delivered as a quarterly outcomes report to your practice or PCN.
→ Quarterly outcomes report to your team
For commissioners
From first call to live pilot in six weeks.
Designed to work within NHS commissioning processes — not around them. Our governance model is built for ICB and PCN decision-makers.
Request the governance pack
Download our clinical governance documentation — covering data standards, crisis escalation protocols, safeguarding, and outcome frameworks. Everything your clinical lead needs to review.
Book a 30-minute commissioning call
We walk through your LTC cohorts, discuss integration with your existing social prescribing pathway, and answer governance questions. No sales pitch — just the facts.
Configure for your population
We set up condition-specific circles matched to your patient cohort — diabetes, COPD, MSK, mental health, or mixed. Escalation pathways are mapped to your local crisis services.
Go live with outcome tracking
Your pilot launches. WEMWBS and appointment data are tracked from day one. You receive a quarterly outcomes report. Typically live within six weeks of commissioning call.
For GPs & link workers
Referring a patient takes 30 seconds.
Flittle fits into your existing social prescribing pathway. No new system, no referral form longer than one page, no waiting list.
Your practice referral link is set up in your onboarding call. Contact us to get started.
Identify a suitable patient
Any adult managing a long-term condition who would benefit from peer support — diabetes, COPD, MSK, mental health, cancer, and more. No referral criteria beyond this.
Share the referral link
Give the patient your practice's referral link (we set this up for you). It takes 30 seconds. Alternatively, your social prescribing link worker can refer directly via their dashboard.
Fello matches them within 48 hours
Our AI engine — Fello — matches the patient to a circle of 6–8 people with similar conditions, experiences, and personalities. No waiting lists.
Receive a 90-day outcome summary
You receive a brief outcome summary at 90 days — WEMWBS score change, self-reported self-management confidence, and any clinical escalations. Straight to your inbox.
Clinical governance
Built to satisfy your clinical leads — not to impress a sales deck.
We designed Flittle's governance framework by speaking directly with NHS clinical directors and information governance leads. It is auditable, documented, and ready for ICB review.
Data security
Aligned with NHS DSPT (Data Security and Protection Toolkit). No personally identifiable health information is shared within circles. Fully GDPR compliant.
Crisis escalation
AI-monitored safeguarding. When distress signals are detected, the member is guided to appropriate crisis resources. Severe escalations are flagged to a designated clinical contact.
No clinical risk transfer
Flittle is a social prescribing intervention, not a clinical service. Referring practices retain no responsibility for circle content or outcomes beyond the referral itself.
Outcome measurement
WEMWBS and UCLA Loneliness Scale administered at baseline, 90 days, and 6 months. Data presented in your quarterly outcomes report — ready for ICB reporting.
Testimonials
From commissioners and GPs who've piloted Flittle
We commissioned a pilot across two PCNs. The governance model is sound and the early outcome data is genuinely encouraging.
Dr James Okafor
Clinical Director · Midlands Primary Care Network
Referring patients to Flittle takes thirty seconds. The outcome summary at 90 days is the best feedback loop I've had from any social prescribing pathway.
Dr Aisha Rahman
GP Partner · Southwark Primary Care Network
The governance pack answered every question our clinical lead had. We went from first call to live pilot in six weeks — faster than anything else I've commissioned.
Helen Forsythe
ICB Programme Director · NHS North West London
For commissioners
Ready to run a pilot?
Book a 30-minute commissioning call. We'll walk through your LTC cohort, your governance requirements, and what a six-week pilot looks like — no commitment required.
Book a commissioning callFor GPs & link workers
Start referring today.
Get your practice referral link set up in one short call. Once you're live, referring a patient takes 30 seconds and the 90-day outcome summary comes to you automatically.
Set up GP referrals